L. A. James Writing & Design
Privacy is important.
I use Google Analytics to track my website. This information provides me with some ideas of what webpages receive the most traffic. This helps me plan what content is important, and it helps me eliminate the content that is not being used.
I use MailChimp to run the newsletter. Mailchimp provides me with information on how many emails are opened and the click rates. This helps me understand what content is useful for clients.
These are common tools for online businesses.
I never share or sell information.
Payment must be received in full before a product is released.
Your payment method is encrypted and sealed when you check out. Credit card information is transmitted via secure socket layer (SSL) technology.
I, currently, only use Paypal to process my orders. This means I never see or store your credit card information. Paypal is able to process debit cards and credit cards. You do not need Paypal. You can check out on Paypal as a guest.
In general, I attempt to respond to all email within 24 hours of time. If you have not received a response within 48 hours, please email email@example.com. You can also reach me at 859.429.8272.
Turn around time can vary depending on the level of personalization of the product.
Typically, once a project is complete, it takes about three weeks for you to receive your product. This time frame could be a week or two longer depending on the season (like Christmas).
Currently, international orders need to contact me to arrange for pricing and shipping charges before placing an order.
I do not charge sales tax.
Shipping is free within the USA.
Your product will be shipped by FedEx within the USA. International carriers will vary.
Because of the custom nature of the product, I do not accept returns or provide refunds.
I am not affiliated with any other company. I am receiving absolutely no "kick-back." Nor do I review products when given the product for free.
All canvases and prints carry my signature, but it does not have a logo watermark.
If I change my policy, I will post the changes on this page with a date.
This policy was last modified on May 30, 2016.